Coming soon
Your Team of AI Agents
Kustomer is launching a team of advanced AI Agents, designed to autonomously resolve issues and perform actions with human-like efficiency. Engineered for excellence, these AI Agents empower customers, agents, and leaders to #EndBadService.
Research Study:
AI vs. Human Touch:
Finding the Perfect Balance
In a study of 1,200+ consumers, we found growing acceptance of AI in customer service, but businesses must balance AI with human interaction to meet expectations.
Unlocking AI Potential:
30%
of consumers are unfamiliar with “AI agents.”
78%
are eager to interact with them.
Kustomer Insights
Education is key—both consumers and businesses need to understand the transformative power of AI Agents in customer experience.
Unlocking AI Potential:
30%
of consumers are unfamiliar with “AI agents.”
78%
are eager to interact with them.
Kustomer Insights
Education is key—both consumers and businesses need to understand the transformative power of AI Agents in customer experience.
Kustomer Insights
Seamless integration of human agents and AI is key to delivering optimal customer service.
AI Comfort Zone
49%
of consumers are at ease with AI handling routine tasks like order tracking.
20%
still prefer human agents for complex tasks like account management.
Kustomer Insights
Seamless integration of human agents and AI is key to delivering optimal customer service.
Unlocking AI Potential:
49%
of consumers are at ease with AI handling routine tasks like order tracking.
20%
still prefer human agents for complex tasks like account management.
Humans play an essential part of customer service.
Human agents are essential for providing the empathy and reassurance that customers need during critical moments.
Humans play an essential part of customer service.
Human agents are essential for providing the empathy and reassurance that customers need during critical moments.
