What Consumers Expect in a Modern Customer Experience

With all the changes the past year have brought, it’s more important than ever to know how consumer expectations have changed, and how CX organizations can keep up. In past decades, consumers chose where to shop solely based on the quality of the product. But according to Kustomer research, consumers rank customer service as the second most important attribute they consider when shopping, right below price.

Join Gabe Larsen, VP of Growth at Kustomer, and Andrea Paul, Kustomer’s Director of Research, as they walk through the findings of Kustomer’s latest consumer research to better understand what consumers expect from the customer experience, where organizations are falling short, and how expectations have shifted across generations. Here’s what you can expect to learn in the webinar:

• How to drive revenue through customer satisfaction
• The importance of providing service at the speed of light
• Why empathy and humanity are more important than ever
• The need for omnichannel, not multichannel, support
• What generational differences reveal about CX of the future