It’s never been more clear that businesses need to be more efficient. However, as customer experience continues to become more important than price and product when it comes to loyalty, the goal to provide exceptional experiences can at times feel at odds with the efficiency mandate.
Kustomer surveyed over 120 CX professionals in the United States, across a variety of industries, to better understand what the current environment is, what tools and strategies businesses are currently using to achieve efficiency, and how technology can play a more central role in turning CX organizations into profit centers.
Join Gabe Larsen, VP of Growth, and Andrea Paul, Director of Research, as they discuss the results of the research. In this webinar you will hear:
- Why efficiency is no longer optional
- How customer attitudes can determine strategy
- Challenges associated with delivering efficient customer service
- Tools to stay efficient and effective