The New Data Unification Imperative
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Though traditional contact centers integrate with CRM software, they store and maintain a separate set of customer data within their systems. This creates disconnected experiences for consumers and agents.
Data unification between CRM and cloud contact centers is a step beyond a run-of-the-mill API integration. Tight integration and real-time sync enables a single source and view of your customer data, and drives smarter processes that scale.
Watch this 30-minute webinar with Vasili Triant, UJET Chief Operating Officer, and Vikas Bhambri, Kustomer SVP Sales & CX, to learn how an integrated CCaaS platform and CRM system bridges the CX disconnect and provides major advantages for your business including:
- Data Accuracy
- Data Privacy and Security
- Customer service scalability
- A complete picture of your customer’s journey to deliver exceptional experiences
View the webinar:
Speakers
Lisa Diehl
Manager, Consumer Advocacy – Global Retail Division, North America Consumer, Blue Diamond Growers
Vikas Bhambri
Senior Vice President of Sales and Customer Experience, Kustomer
Vasili Triant
Chief Operating Officer, ujet.cx