The New Data Unification Imperative

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Though traditional contact centers integrate with CRM software, they store and maintain a separate set of customer data within their systems. This creates disconnected experiences for consumers and agents.

Data unification between CRM and cloud contact centers is a step beyond a run-of-the-mill API integration. Tight integration and real-time sync enables a single source and view of your customer data, and drives smarter processes that scale.

Watch this 30-minute webinar with Vasili Triant, UJET Chief Operating Officer, and Vikas Bhambri, Kustomer SVP Sales & CX, to learn how an integrated CCaaS platform and CRM system bridges the CX disconnect and provides major advantages for your business including:

  • Data Accuracy
  • Data Privacy and Security
  • Customer service scalability
  • A complete picture of your customerÔÇÖs journey to deliver exceptional experiences

 

View the webinar:

Speakers

Lisa Diehl

Manager, Consumer Advocacy – Global Retail Division, North America Consumer, Blue Diamond Growers

Vikas Bhambri

Senior Vice President of Sales and Customer Experience, Kustomer

Vasili Triant

Chief Operating Officer, ujet.cx

Deliver personalized, effortless customer service.

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