CX Lessons You Can Learn From DTC Brands During COVID-19
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With most businesses across the country closing their storefronts and moving to online and delivery only, the traditional ways companies have interacted with consumers are changing. Simply put, now we are all direct-to-consumer (DTC).
Join the discussion on how DTC businesses create meaningful experiences that truly connect with their customers, and learn what strategies you can steal to stay customer-centric during this time. After viewing this webinar, you will understand:
- How DTC brands have flipped the script on customer experience
- How COVID-19 is changing what customers expect when it comes to customer service
- How brands are responding to this new reality
- Three key DTC strategies you can put into action today