Kustomer Blog

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How to Use Automation Without Losing Personalization: Achieving an Efficient & Effective CX Strategy

Woman waiting at the train station on her smartphone managing social customer relationship management

A Comprehensive Guide to Social Customer Relationship Management: What Is It and How It Develops Relationships

Man typing on his laptop pulling up files and pictures as he examines the 360-degree customer view.

Achieving a 360-Degree Customer View Isn’t as Tough as You Think

Man holding a smartphone in his hand conversing with a customer service bot.

The Ultimate Cheatsheet for Customer Service Bots

A work from home desk set up showcasing several live chat solutions on a laptop.

Live Chat vs Messaging Apps: The Modern Hybrid Solution

A customer uses their mobile phone to converse with a conversational AI chatbot.

What Is Live Chat and Why Is It Great For Your Business?

Customer service agent offering proactive support

Complete Guide to Proactive Customer Support

Cafe owners behind a counter, ready to help the customers, standing opposite them, with their modern customer service expectations.

Top Modern Customer Service Expectations You Need to Know

CX Stories From the Frontlines: Seeing Results from Embracing Chatbots & Social DMs

The Modern Age of CX Messaging

Get Interactive Report

Woman sitting down at her work area on her smartphone getting ready to submit a payment.

3 Keys to Modernizing Customer Engagement

Man sitting down in a coffee shop with a laptop and phone.

Multichannel Customer Support Is Not Omnichannel Support. Here’s Why.

Why Proactive Support Is the Future

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