3 Steps to Achieving Personalised Customer Service
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We all know that personalised customer service is imperative for any modern day brand. In fact, according to a recent Kustomer survey of 2,000 Americans, 67% of consumers expect retailers to know them and personalise how they interact. But how do you actually implement personalization in your organisation?
It can be a daunting undertaking, but with the right technology partnerships, it is far from impossible. Follow these three steps to personalise customer service and free your agents to use their time, creativity and passion to advocate for customers and build lifelong brand loyalty.
