Brad Birnbaum reflects on the latest CS trends in his recent Forbes column
Kustomer CEO and Co-founder Brad Birnbaum is a Forbes Contributor covering trends in the customer service industry. His column this month is a call to action for enterprise customer service leaders: prioritise strategic thinking and challenge the status quo. It’s the only way to continue offering a truly modern, delightful customer experience.
As Brad writes, “If you’re a CS leader, I believe embracing this strategic mindset shift is the best thing for your professional career, your customers, and your brand value.”
