Last quarter we announced that our integration with Amazon Connect was going to revolutionise your contact centre. Why? The powerful voice integration and personalised IVR trees let agents massively increase their efficiency, streamline service, and stay in a single screen while answering calls on Kustomer’s single timeline view.
Now we’re excited to say that several of our friends, including Ring and Stella & Dot, are already using the integration to deliver next-level, omnichannel support experiences within the Kustomer platform. That’s why our partners at Amazon Web Services have invited Kustomer VP of Product Peter Johnson to present about the integration during Enterprise Connect in Orlando.
Don’t take our word (and AWS’s) that the integration is amazing, though. Take it from our happy customers and friends —
Jon Irwin, COO of Ring, explains, “Moving forward with Kustomer’s Amazon Connect integration was one of the best decisions we have made for our community support team as well as our end customers, or ‘neighbours’. We’re excited to be using Kustomer’s robust platform, which is not only reliable, but increases service efficiency, giving us an edge in providing unparalleled neighbour experience.”
Still not convinced? Here are three ways this 1-click integration will help you build your own customer friendships:
- Personalised IVR trees: Your IVRs can be personalised based on “data dips” into all the information you have stored in Kustomer, creating a tailored experience for every customer who calls.
- Faster service with multi-channel routing and queueing: Amazon Connect fully syncs with Kustomer’s routing engine, so it’s easier than ever to manage your team’s workload across channels. In-depth dashboards give you all the data you need on wait and call times, queues and workforce so you can optimise your organisation for peak effectiveness.
- Connect customers and agents across channels in a single platform: When a new call is received or initiated, the Customer Timeline pops up with the entire customer history of interactions and conversations across channels — no additional customer wait time because of tabs to click through or new tickets to open.
Come meet us at Enterprise Connect; we’re presenting at Amazon booth #2106 on Tuesday 3/19 from 5:40-6:00 PM EST!
