Kustomer Blog
Best Practises
Topics
Best Practises
Scale Your Online Marketplace Faster Through Customer Support
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Customer Experience Is Evolving. Are Your Metrics?
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How Do You Take Friction Out of the Customer Experience?
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Voice of the Customer: Are You Really Hearing What They’re Saying?
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Best Practises
How to Scale Your Support Team
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How Subscription Companies Can Deliver a Better Customer Experience
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Podcasts
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How to Stop Service Agent Burnout With These 5 Tips – Featuring Gabe Larsen
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Fostering Success in Customer Experience: Blending Human and Artificial Intelligence for Optimal Results
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Customer Service Secrets Podcast: Using Customer Experience Data Analytics to Personalise the Customer Journey With Steven Maskell
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Managing Customer Expectations Like a Pro – Featuring Mike Miller and Vikas Bhambri
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From Customer Journey Mapping to Management with Jochem van der Veer
Best Practises
The Key KPIs to Analyse When Comparing Internal and External Support Agents
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Desk.com is Retiring: Make the Switch to Kustomer
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5 Must-See Sessions on Customer Experience at Shoptalk
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The Future of Retail: Four Essential Takeaways for B2C and DTC Brands
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From Bots to Superheroes: Empowering Agents to Deliver Amazing Service with the Help of Chatbots
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Best Practises
The Why, How, and What of Measuring Customer Service Quality
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